PoolFloater Online Store
1. INTRODUCTION
This Privacy Policy applies to all visitors and customers (“you”, “your”) who access or use https://poolfloater.co.za (the “Website”).
The Website is operated by:
Pool And Pond Corner CC
Registration Number: 2009/208500/23
Trading as: Pool Pond Spa
Email: info@poolpondspa.com
PoolFloater is a single-product online store operated as an extension of Pool Pond Spa, under the same legal entity.
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.
2. ACCEPTANCE OF THIS POLICY
By accessing or using this Website, placing an order, or communicating with us, you acknowledge that you have read, understood, and accepted this Privacy Policy.
If you do not agree with this policy, you may not use the Website or our services.
You must be 18 years or older or have legal capacity to enter into binding contracts.
3. PERSONAL INFORMATION WE COLLECT
We may collect and process the following personal information:
3.1 Information You Provide Voluntarily
- Full name and surname
- Email address
- Contact number
- Delivery and billing address
- Payment confirmation details (excluding card numbers)
- Any communication sent to us via email, WhatsApp, or the Website
3.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and similar technologies
This information is collected for security, analytics, and site improvement purposes.
4. COOKIES
We use cookies to:
- Improve Website functionality
- Remember user preferences
- Analyse Website traffic
You may disable cookies via your browser settings, however, some features of the Website may not function properly.
5. PURPOSE OF COLLECTION
We collect personal information to:
- Process and deliver orders
- Communicate order updates and support queries
- Comply with legal and regulatory obligations
- Prevent fraud and ensure transaction security
- Improve customer experience
We will not collect excessive or unnecessary personal information.
6. USE OF PERSONAL INFORMATION
We may use your personal information to:
- Send transactional or administrative communications
- Respond to enquiries and complaints
- Provide after-sales support and warranty assistance
You may opt out of promotional communications at any time.
7. DISCLOSURE OF INFORMATION
We do not sell personal information.
Your information may be shared only with:
- Payment gateways and banking partners
- Courier and logistics providers
- IT and hosting service providers
- Manufacturers or distributors (for warranty claims)
- Authorities where required by law
All third parties are required to maintain confidentiality and security of your information.
8. TRANSFER OF INFORMATION OUTSIDE SOUTH AFRICA
Your personal information may be stored or processed on servers located outside South Africa. By using our Website, you consent to such transfers, provided reasonable security safeguards are in place.
9. SECURITY MEASURES
We implement reasonable technical and organisational measures to protect your personal information, including:
- Secure servers
- Encryption where applicable
- Restricted employee access
Despite our efforts, no system can be guaranteed 100% secure.
10. RETENTION OF INFORMATION
We retain personal information only for as long as necessary:
- To fulfil the purpose for which it was collected
- To comply with legal or regulatory requirements
Once no longer required, information is securely deleted or anonymised.
11. YOUR RIGHTS
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent (where applicable)
Requests may be submitted to info@poolpondspa.com. Identity verification may be required.
12. THIRD-PARTY WEBSITES
We are not responsible for the privacy practices of third-party websites linked from our Website. You should review their privacy policies separately.
13. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Updates will be posted on the Website, and continued use constitutes acceptance of the revised policy.
14. CONTACT DETAILS
If you have any questions regarding this Privacy Policy or how we handle personal information, please contact: