PoolFloater Online Store
1. INTRODUCTION
1.1 This website, https://poolfloater.co.za (“the Site”), is operated by:
Pool And Pond Corner CC
Registration Number: 2009/208500/23
Trading as: Pool Pond Spa
Physical Address:
168 Kingfisher Ave
Freeway Park
Boksburg
Gauteng
1459
South Africa
Email: info@poolpondspa.com
1.2 PoolFloater is a single-product e-commerce extension of the main Pool Pond Spa online stores and operates under the same legal entity, ownership, and company details.
1.3 These Terms and Conditions govern your use of the Site and the purchase of any products offered on it. By accessing the Site or placing an order, you agree to be legally bound by these Terms and Conditions.
2. DEFINITIONS
In these Terms and Conditions:
- “Customer” refers to any person who places an order on the Site.
- “Product” refers to the pool floater product sold on poolfloater.co.za.
- “Order” means an order placed by you through the Site.
- “We / Us / Our” refers to Pool And Pond Corner CC t/a Pool Pond Spa.
- “You / Your” refers to the Customer.
3. ELIGIBILITY
3.1 You must be 18 years or older to place an order on this Site.
3.2 By placing an order, you warrant that all information provided is accurate, complete, and current.
4. FORMATION OF CONTRACT
4.1 An order placed on the Site constitutes an offer to purchase the Product.
4.2 A contract is formed only once we issue a written confirmation of order via email.
4.3 We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incorrect customer information
4.4 If payment has been made and the order is cancelled, a refund will be processed in accordance with our refund policy.
5. PRICING AND PAYMENT
5.1 All prices are displayed in South African Rand (ZAR) and include VAT unless stated otherwise.
5.2 Payment methods may include:
- Secure online card payments via approved payment gateways
- Other payment methods as displayed at checkout
5.3 We do not store card or payment details. All transactions are processed through secure third-party payment providers.
6. DELIVERY
6.1 Delivery is available within South Africa only.
6.2 Orders are delivered to physical addresses only. No PO Box deliveries are permitted.
6.3 Estimated delivery times are provided for guidance only and are not guaranteed.
6.4 Risk of loss or damage passes to you upon delivery.
6.5 Delivery fees, if applicable, will be clearly displayed before checkout.
7. CANCELLATIONS AND RETURNS (NON-FAULTY PRODUCTS)
7.1 You may cancel your order within 7 (seven) days of receiving the Product, in accordance with the Consumer Protection Act.
7.2 The Product must be unused, in original packaging, and in resalable condition.
7.3 Delivery fees are non-refundable.
7.4 A reasonable administration or restocking fee may apply.
8. FAULTY OR DEFECTIVE PRODUCTS
8.1 If the Product is defective or damaged on delivery, please notify us within 7 days of receipt.
8.2 We may request photographic evidence or arrange inspection before approving a replacement or refund.
8.3 Remedies will be provided in line with the Consumer Protection Act 68 of 2008.
9. LIMITATION OF LIABILITY
9.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of the Site
- Delay in delivery
- Product misuse
9.2 Our maximum liability shall not exceed the purchase price paid for the Product.
10. INTELLECTUAL PROPERTY
10.1 All content on the Site, including text, images, logos, and trademarks, belongs to Pool Pond Spa or its licensors.
10.2 No content may be copied, reproduced, or distributed without prior written consent.
11. DATA PROTECTION
11.1 Your personal information is processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
12. FORCE MAJEURE
12.1 We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or system failures.
13. GOVERNING LAW
13.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
13.2 You consent to the jurisdiction of South African courts.
14. AMENDMENTS
14.1 We reserve the right to amend these Terms and Conditions at any time.
14.2 Continued use of the Site constitutes acceptance of any updated Terms and Conditions.
15. CONTACT DETAILS
For all queries, returns, or complaints, please contact: